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|Teacher Information Management System (TIMS)|
The Teacher Information Management System (TIMS) is Pennsylvania's online application and credential repository. TIMS is a valuable resource for those seeking certification, the preparation program faculty that educate them and the administrators responsible for hiring certified staff. Learn more.
Note: TIMS may be unavailable Fridays from 7:30-8:00 am for technical upgrades.
|Help and Support|
TIMS User Guides - There are guides to assist applicants, local education agency human resource specialists and preparation program providers. Getting Started with TIMS is a step by step instruction guide for beginning an application in TIMS.
TIMS Frequently Asked Questions - TIMS uses a help desk support system for the convenience of all users. Please submit ALL questions through the help desk support system. You can access the system through the Help & Support link located in the upper right hand corner of all education website pages. Response time is usually within two business days. Please provide detailed information for better results.
Certification/TIMS Call Center hours are Mondays, Wednesdays and Fridays from 8:00 a.m. to 4:30 p.m. The call center staff is prepared to provide support to the Commonwealth's educational community regarding teacher certification and staffing issues. You can reach the call center at 717-PA TEACH (728-3224).
If you are having a technical problem with your login id or basic permission issues, please call 888-498-8129. For local Harrisburg area users, call 717-506-2317. The technical staff provide support for issues related to passwords, creating new accounts, user ids or issues relating to your profile information within the portal account. This help desk is available from 7:00 a.m. - 9:00 p.m., Monday through Friday and 9:00 a.m. - 5:00 p.m., Saturday. NO SUNDAY or HOLIDAY HOURS.
Remember to wait at least 30 minutes before using a new password sent to you via the Forgot Password help option.
Webinars are scheduled throughout the year to assist applicants and TIMS users. Check www.pdewebinars.org (search on TIMS) for dates, times and topics. Training sessions are recorded.